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  2. Frequently Asked Questions

Frequently Asked Questions

  • Can I issue a receipt for online card payment?

    Issuance of receipts of customers who used online card payment,
    You can print from the WEB page (My Page).
    We can not issue receipts from tContinue reading
  • Is there another room with bath and toilet?

    Double Room B, C, D Type, Twin Room is a separate type with separate bath and toilet.
    Double room type A, single room is a bathtub type.
  • Will you keep my luggage after check out?

    Of course before check-in, we will take care of your luggage even after check-out.(Free)
    We will keep your deposit within the same day.

    In Continue reading
  • Can you sleep with your children?

    Children below elementary school age can sleep together.
    In case of lying down there is no charge.
  • Please give details of child fee

    If you prepare a bed for children, we will charge 100% of the adult rate.
    Charges are unnecessary when children under primary school age slContinue reading
  • How to get to the hotel (Public Transit)

    JR Ueno Station 5-minute walk from JR Ueno Station. 2 minutes walk from Keisei Ueno Station. Tokyo Metro Ueno Hirokoji Station is a 3-minuteContinue reading
  • How to get to the hotel (from the airport)

    【Narita Airport】Keisei Electric Railway “Narita Airport” Station "Keisei Ueno" Station>"Keisei Ueno" Station> 2 minutes on foot to the hotelContinue reading
  • How to get to the inn (edited by my car) From the nearest IC?

    Go down the Shuto Expressway Ueno IC and turn left immediately. (Chuo-dori Street)
    Pass the JR guard and turn left on the road,
    Turn right aContinue reading
  • Please tell me specifically what lending equipment is.

    Please contact the front desk if you wish.
    ●humidifier●Iron●Ironing board●Dishes●bottle opener●Thermometer●Nail clipper●Hanger etc.
    Because Continue reading
  • Is there a newspaper?

    We are selling in front of the front desk.(Yomiuri Shimbun·Sports Hochi)
    We are now available for free viewing at the breakfast venue.
  • About mobile charger

    We rent it for free at the front desk.
    Android, i-phone, we have a variety of Garakae,
    Because there are limited numbers, we may not be ableContinue reading
  • About packing shipment (advance shipment to the hotel)

    We will keep your luggage until check-in.
    Please be sure to fill in the name and name of your stay and send it to the address below.

    〒 11Continue reading
  • About shipment package (shipment from the hotel)

    Yamato TA-Q-BIN service is available.
    In principle it will be handled as cash on delivery only.
  • I'd like a milk hot water.

    We will prepare.Please feel free to tell the front desk.
  • Is there a strollers lending?

    I'm sorry.Baby strollers are not lent out.Please note.
  • About laundry service

    Cleaning is basic Tuesday 's keep → Friday delivery, Friday keeping → Tuesday will be handed over.
    There is also the day finish, but please Continue reading
  • About bed and other bedding

    In our hotel we adopt bead pocket mattress made by Nippon Bed which is excellent in pressure distribution.
    The width of the bed is 140 cm foContinue reading
  • What kind of landscape can you see from the room?

    D type It is possible to overlook Shinobazu Pond from the upper floor,
    Because other rooms are surrounded by buildings,
    I can hardly hope foContinue reading
  • Please tell me the check in time and check out time

    Check-in time is from 3 PM and check-out time is 10 AM.
    We will keep your luggage for free even before check-in and after check-out.
    LuggageContinue reading
  • Can I speed up my check-in?

    Depending on the reservation situation of the day, we may not be able to receive check-in earlier than usual.
    Please contact us in advance.
    Continue reading
  • Can I extend the checkout time?

    Depending on the reservation situation of the day it may not be possible to accept an extension of checkout.
    From 11:00 to 13:00, 1100 yen pContinue reading
  • Can I connect to the Internet?

    Wireless LAN (wi-fi) is available free of charge in all rooms.
    We do not have a PC so please bring it.
    Wireless LAN can also be used at the Continue reading
  • Is there PC rental?

    There is no PC rental service.
    I'm sorry.
  • Please let me know the amenity items in the room

    Prepare nightwear, bath towel, face towel, toothbrush, comb, brush, soap, T-shaped razor, hair liquid, men's lotion, men's hair conditioner,Continue reading
  • Please tell me the furniture in the room (refrigerator etc.)

    ●All rooms individual air-conditioning(Air condition)
    ●Nightwear
    ●Face towel, bath towel
    ●toothbrush, Shower cap, hairbrush, A comb, Soap, Continue reading
  • Do you have a refrigerator?

    Because there is an empty refrigerator in every room,
    You can bring alcohol, juice, food and so on.
    If there is a lost item in the refrigeraContinue reading
  • Is there a bath in the guest room?

    It comes with a bath / western style toilet.
    It is a bathtub only for single / double A type.
    All rooms are equipped with shower toilet witContinue reading
  • Is there a non-smoking room?

    There is a non-smoking floor.(21 non-smoking rooms)
    Please make a reservation for non-smoking room when booking your room.
    If you wish, we wContinue reading
  • Is there a toilet in the room?

    All the rooms have a toilet.
    It is equipped with shower toilet with heating toilet seat.
  • Which is the place of breakfast?

    We offer breakfast only for free.
    It will be from 7:00 to 9:30 every morning on 3F terrace.
    It is only available for bread, coffee and orangContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

03-3833-7716